Deliveries: prices, rates, lead times and problems
Peninsula: € 4
Islands (Balearic and Canary Islands): € 15
Free above € 25 (only peninsula)
The delivery may be made at the address you choose (except at a post office box). Home delivery of orders shall be performed by a logistics operator (UPS, GLS) within usual working hours. If there is nobody at that address when the carrier arrives, it shall leave a note and its customer care department will attempt to contact you to complete the delivery. The shipping expenses will depend on the product concerned, from a price of € 3 for nationwide dispatches. The delivery times shall be calculated in working days – from Monday to Friday – as the courier company does not deliver on Saturdays, Sundays or holidays.
The usual lead time is approximately 48 to 72 working hours from approval of the order. This term may be increased during sales periods, Christmas campaigns, or in the case of customs formalities or other circumstances arising from (solely for the purposes of information) the geographic distance, weather conditions, wars, strikes, any kind of governmental intervention, breaches by our providers, etc., as well as any other that may be due to the logistics operator charged with delivering the product. We shall not be held liable for possible delays that may arise for any of the reasons stated above. The terms stated above shall be extended for the Balearic and Canary Islands and the rest of the zones.
If the packaging is damaged at the time of delivery, the parcel must be opened in the presence of the logistics operator to check the state of the articles. If damage is observed, this must be detailed on the delivery slip, contacting us within 24 hours. We shall repair or replace such at no cost to yourself for all articles that have been damaged or lost during transport, as long as you notify us of that incident as soon as possible.
Once the order is delivered, it shall become your property and, thus, you shall be liable for all damage that may arise.